Shipping Policy

Last Updated: August 11, 2026

At Fade Fashions, we want your skincare products to reach you safely, securely, and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order and payment are successfully confirmed, we generally process your order within 1–2 business days.

Orders placed on Sundays or public holidays may be processed on the next working day.

During sales, promotions, product launches, or periods of unusually high order volume, processing may take a little longer.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

• Metro & major cities: 2–5 business days

• Other cities and towns: 3–7 business days

• Remote or difficult-to-service areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer because of courier delays, weather conditions, public holidays, high-volume periods, incorrect address information, or circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Fade Fashions may offer free shipping promotions or other shipping offers. Any applicable offer will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to check the status of your shipment.

Please allow some time for the courier tracking information to become active after dispatch.

5. Delivery Address

Please carefully check your:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Mobile number

before completing your order.

Fade Fashions is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will try to help, but changes may not be possible once the order has been processed or dispatched.

6. Delayed Delivery

Sometimes deliveries may take longer than the estimated timeframe due to circumstances outside our control.

These may include:

• Courier delays

• Severe weather

• Natural events

• Public holidays

• High order volumes

• Transportation disruptions

• Government restrictions

• Incorrect address information

• Remote-area delivery issues

If your order appears to be significantly delayed, please contact our customer support team with your order number.

7. Failed Delivery

If a courier attempts delivery but the order cannot be delivered because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the package, the courier may make additional delivery attempts or return the package to us.

If a package is returned because of incorrect customer information or repeated unsuccessful delivery attempts, additional shipping charges may apply if we need to resend the order.

8. Damaged Package

We carefully pack our products before dispatch.

If your package arrives visibly damaged, please take clear photographs or videos of the package before opening it, if possible.

If the product inside is damaged, contact us within 48 hours of delivery with:

• Order number

• Photos of the outer package

• Photos/videos of the damaged product

• A brief description of the issue

We will review the request and provide an appropriate resolution according to our Return & Refund Policy.

9. Missing or Incorrect Products

If you receive:

• A wrong product

• A missing product

• An incomplete order

• A damaged product

please contact us within 48 hours of delivery.

Our team may request photographs, videos, packaging details, or other information needed to investigate the issue.

10. International Shipping

At present, Fade Fashions primarily serves customers within India.

If international shipping becomes available, applicable shipping charges, taxes, customs duties, and delivery conditions will be displayed or communicated before dispatch where applicable.

11. Shipping Partners

We may use third-party courier and logistics companies to deliver your orders.

Once an order has been handed over to the courier, delivery is subject to the courier's operational processes and service conditions.

12. Contact Us

If you have questions about shipping or your order, please contact us:

Fade Fashions
Website: fadefashions.com
Email: fadeskincare608@gmail.com
Phone: 8299652658
Location: Kanpur, Uttar Pradesh – 208001, India

Please include your order number when contacting us about an existing order so that we can assist you more quickly.