Frequently Asked Questions

Welcome to Fade Fashions! 💙

We've answered some of the most common questions about our products, orders, shipping, and skincare. If you can't find the answer you're looking for, feel free to contact us.

Product Questions

1. Are Fade Fashions products suitable for all skin types?

Most of our products are designed for a variety of skin types, including normal, dry, oily, combination, and sensitive skin. However, everyone's skin is different, so we recommend checking the product details and performing a patch test before first use.

2. Are Fade Fashions products suitable for men and women?

Yes. Our skincare products are designed for anyone who wants to care for their skin. Product suitability may vary depending on individual skin type and concerns.

3. How should I perform a patch test?

Apply a small amount of the product to a small area of clean skin, preferably on your inner arm or behind the ear. Wait and observe for any unusual irritation or reaction before using the product more widely.

4. How often should I use your products?

Follow the usage instructions provided on the individual product packaging or product page. Using a product more frequently than recommended does not necessarily provide better results.

5. How long does it take to see results?

Skincare results vary from person to person. Factors such as skin type, routine, lifestyle, and consistency can affect results. Regular and correct use is important.

6. Can I use multiple Fade Fashions products together?

In many cases, yes. However, not all active ingredients need to be used together. We recommend following the usage instructions for each product and introducing new products gradually.

7. What should I do if a product irritates my skin?

Stop using the product if you experience significant irritation, burning, itching, or discomfort. If symptoms continue or are severe, consult a qualified healthcare professional or dermatologist.

8. How should I store my skincare products?

Keep products in a cool, dry place away from direct sunlight and excessive heat. Close the container properly after each use.

Order Questions

9. How can I place an order?

Simply browse our products, select the product and quantity you want, add it to your cart, and proceed to checkout. Enter your delivery details and complete the available payment option.

10. How do I know if my order has been confirmed?

After successfully placing your order, you may receive an order confirmation by email, SMS, or WhatsApp, depending on the contact information provided during checkout.

11. Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible and we will try to help with the cancellation.

Once an order has been dispatched, cancellation may no longer be possible.

12. Can I change my delivery address after placing an order?

Contact us as soon as possible if you entered an incorrect address. We will try to update it before dispatch, but changes may not be possible once the order has been processed or shipped.

Shipping Questions

13. How long does delivery take?

Orders are generally processed within 1–2 business days.

After dispatch, estimated delivery is generally:

• Metro & major cities: 2–5 business days

• Other cities & towns: 3–7 business days

• Remote areas: 5–10 business days

These are estimates and may vary depending on the courier and delivery location.

14. How can I track my order?

Once your order has been dispatched, we may send you a tracking number or tracking link through email, SMS, or WhatsApp.

You can also visit our Track Your Order page for more information.

15. What if my package arrives damaged?

Please take clear photographs or videos of the package and product and contact us within 48 hours of delivery.

Include your order number and details of the damage so our team can investigate and assist you.

16. What if I receive the wrong product?

Please contact us within 48 hours of delivery with your order number and clear photographs of the product you received.

We'll review the issue and provide an appropriate resolution according to our Return & Refund Policy.

Payment Questions

17. What payment methods do you accept?

Depending on availability, we may accept:

• UPI

• Credit cards

• Debit cards

• Net banking

• Digital wallets

• Cash on Delivery

Available payment options are displayed during checkout.

18. What happens if my payment fails?

If your payment fails but money has been deducted from your account, the amount is generally reversed by the payment provider according to its processing timelines.

If the amount is not returned within the expected period, contact us with your transaction details.

Returns & Refunds

19. Can I return a skincare product?

Because skincare products are hygiene-sensitive, returns may be limited to eligible situations such as receiving a damaged, defective, incorrect, or incomplete product.

Please check our Return & Refund Policy for complete details.

20. Can I return a product after opening or using it?

For hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return unless the product is defective or another legally applicable exception applies.

21. How long does a refund take?

Once a refund is approved, the processing time may depend on your payment provider or bank. We will initiate the applicable refund according to our Return & Refund Policy.

About Fade Fashions

22. Where is Fade Fashions located?

Fade Fashions is based in Kanpur, Uttar Pradesh, India.

23. How can I contact Fade Fashions?

We're happy to help!

Email: fadeskincare608@gmail.com
Phone: 8299652658
Location: Kanpur, Uttar Pradesh – 208001, India

We aim to respond to customer queries within 24–48 business hours.

Still Have Questions?

If you couldn't find the answer you're looking for, don't hesitate to reach out to us.

Fade Fashions — Skincare Made Simple.